Terms & Conditions

We deeply value our client experience. To ensure we have the capacity to provide exceptional service and a happy clinic visit, we have a few guidelines to ensure we can operate effectively as a business.

These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.

We are: JJ & A Business Solutions Pty Ltd T/A Future Face Clinics

Our address is: 20, 112 Birkdale Street, Birkdale QLD 4159

DEPOSITS FOR APPOINTMENTS

All clients are required to pay a non-refundable booking fee to secure their appointment for any service over 15 minutes. This is to ensure serious interest and to prevent no-shows. The booking fee is deducted from the service at the time of treatment.

ONLINE PAYMENTS

We may require to sight your ID or physical CC upon your arrival to reduce fraudulent transactions and scams. We apologise for any inconvenience this may cause you. Alternatively, you can pay in CASH.

CREDIT CARD FEES

We pass on a 2.2% credit card fee to clients.

CANCELLATIONS & RESCHEDULING

Cancellation for any reason within 24 hours of the booking will result in the forfeiture of the booking fee.

To reschedule an existing booking, please use the link provided in your confirmation email or call the Clinic, ensuring that you provide a minimum of 24 hours notice.

Due to the significant impact on our schedule caused by last-minute changes, cancellations, and reschedules made within 24 hours will result in the loss of the booking fee, pre-paid service, voucher, or promotion. We appreciate your understanding and consideration for our Clinics time.

In the event that Future Face Clinics needs to reschedule your appointment due to staff illness or unforeseen circumstances beyond our control, your booking fee will remain unaffected.

ARRIVING LATE FOR AN APPOINTMENT

Arriving late will unfortunately limit the time allocated for your treatment; it will lessen the effectiveness and importantly your enjoyment. Depending on the treatment – it may need to be rescheduled and a new booking fee will be taken. Please plan your route to allow for enough travel time.

CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to: hello(at)futurefaceclinics.com.au

Updated 3 March 2025

We thank you for your business, and we look forward to seeing you soon.